When will I recieve my limited edition pin?
Subscriptions are sent after 25th of each month.
How long do I have to sign up to this month’s pin?
The cut off date is the 24th. Therefore if you sign up on or after 25th of the month you will be receiving NEXT months pin.
When will I be charged?
Your subscription payment is taken the same date as you signed up on each month. You can pause or cancel your subscription any time in your account.
Can I return my items?
Please refer to our return policy here.
What if my item is broken?
Send us in some photos so we can assess the damage. As long as it’s a manufacturing fault and not misuse we will be able to send you a replacement.
How do I change my address?
If you have already placed an order, drop us an email ASAP to get your address changed for that order. Otherwise you can log into your account to change your address for future orders.
How do I cancel or change my saved payment methods?
Log in to your account here to manage your saved cards.
Can I order if I live outside the UK?
Of course! We ship worldwide! Shipping is calculated at checkout. We are not responsible for any taxes that may occur in your country
I Live in the EU, will I be charged a custom fee?
Currently there is a chance you may be charged customs fees upon receiving your order. We are working on removing this fee and applying it to our store front at checkout (which will be much lower)
Why did my order not get FREE shipping?
Apparel doesn’t count towards free shipping due to them being printed on demand and having a low mark up.
How long until my item arrives?
In stock (not Pre Orders) take 1-6 days to process and then shipping times are:
- United Kingdom – standard shipping (1st class) 1-2 days, up 2 weeks
- Europe – standard shipping (International Standard) 3-5 days (up to 6 weeks)
- Rest Of The World – standard shipping (International Standard) 5-7 days, up to 9 weeks.
What do I do if I’ve waited the max time and haven’t received my order?
Check with your local post office or a neighbour, if you still haven’t received it drop us an email!
Is there tracking?
Only for paid upgraded postage that says “Tracked Shipping” on checkout.
I pre-ordered/Backordered an item, how long will it take?
All items bought in one order will ship together, this means any items purchased with a pre-ordered item will ship with that item in the month specified on the pre-ordered items description.
Backordered pins typically take 2-6 weeks
Backordered clothing typically takes 4-8 weeks
Pre-orders will take usually 1 week extra to the backordered time above.
My address has changed, what can i do?
If your order hasn’t been shipped you can contact us (firstname.lastname@example.org) to get it changed. If it has already been shipped then unfortunately you will need to wait for the package to return to us before requesting reshipping or a refund.
Do you want to collaborate?
Maybe!, get in touch!